Supervisor

Job Description

We are looking for an experienced and dedicated Tawjeeh & Tasheel Supervisor to oversee daily operations and ensure efficient service delivery in all government-related transactions. The ideal candidate should have deep knowledge of UAE labor laws, MOHRE regulations, and other related government procedures, with strong leadership and communication skills.

Key Responsibilities:

• Supervise and manage Tawjeeh and Tasheel centers operations in compliance with UAE Ministry of Human Resources and Emiratisation (MOHRE) standards.
• Ensure smooth handling of all visa and labor transactions, including new visa applications, renewals, cancellations, and modifications.
• Oversee licensing, company formation, and establishment card renewals.
• Manage traffic file openings, Emirates ID services, and immigration-related documentation.
• Provide accurate legal guidance on labor disputes, employee rights, and compliance matters.
• Coordinate with Civil Defense, DED, MOHRE, and other government departments for various approvals and inspections.
• Supervise Muroor and Daman insurance processing and renewals.
• Assign tasks and monitor the daily performance of staff; ensure all transactions are processed efficiently and within timelines.
• Conduct regular training sessions for new and existing staff on latest MOHRE updates and system enhancements.
• Handle escalated customer issues professionally and ensure high customer satisfaction.
• Maintain updated knowledge of Tawjeeh awareness programs, labor law amendments, and UAE government initiatives.
• Prepare daily/weekly operational reports for management.
• Ensure the center meets its KPIs and service quality standards.
• Promote teamwork and positive work culture among employees.
• Visit relevant government offices as required for submissions or clarifications.
• Ensure compliance with data protection and confidentiality policies.

Qualifications & Skills:

• Minimum 4 years of UAE experience in Tawjeeh and Tasheel operations (supervisory level).
• Strong knowledge of MOHRE systems, Tasheel, Tawjeeh, E-channel, GDRFA, and related e-services.
• Familiar with PRO (Public Relations Officer) tasks and documentation procedures.
• Strong leadership, time management, and decision-making abilities.
• Excellent customer service and communication skills.
• Fluent in English and Arabic; proficiency in Hindi/Urdu or other languages is an advantage.
• Strong computer literacy (MS Office, MOHRE portals, and other government systems).
• Ability to work under pressure and meet deadlines.
• Professional, confident, and team-oriented personality.

Benefits:

• Competitive salary (based on experience)
• Annual leave and benefits as per UAE Labor Law
• Growth opportunities within the organization

Interested candidates may send their updated CV to: hr@nukhbacenter.ae

Job Type: Full-time

Pay: From AED5,000.00 per month