WPS Officer 

Job Description

Position: WPS Officer

Date Posted: October 22, 2025

Industry: Finance / Exchange House / Banking Operations

Employment Type: Full Time

Experience: 2–3 Years in the Exchange House sector

Qualification: Finance Graduate or Diploma

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Al Fuad Exchange

Description:
We are looking for a WPS Officer to join our WPS team at the Dubai Head Office.

Job Responsibilities & Requirements:

✔ Process customer onboarding in line with company procedures and accurately capture all details in the core system.
✔ File and maintain customer documents at Central Operations.
✔ Timely process cardholder files, salary files, and other related tasks, ensuring accuracy without errors, data mismatches, or duplication.
✔ Maintain records relevant to WPS processing according to internal and regulatory standards.
✔ Deliver excellent customer service to both internal and external stakeholders interacting with the department.
✔ Ensure strict compliance with all Wage Protection System (WPS) regulations mandated by the Central Bank of the UAE.
✔ Assist in preparing reports to monitor daily tasks and departmental activities.
✔ Escalate issues or potential risks to the Department Head and management team as needed.
✔ Validate authentication of ancillary service requests (e.g., replacements, Statements of Account (SOA), dispute claims, PIN resets) from branches, sales teams, and relationship officers.
✔ Complete assigned WPS-related processes accurately and promptly.
✔ Perform any additional tasks assigned by the Manager.

Skills & Competencies:
✔ Excellent MS Office skills, especially Excel and Word.
✔ Strong analytical skills and attention to detail.
✔ Ability to work efficiently in a fast-paced financial environment.

Apply via: [email protected]