Muhammad Yasir Majeed

• Document management, reporting, submission, and handling flow of documents for contractor & subcontractor at EPC project. • Establishing and maintaining document control procedures and processes as per QA/QC requirements. • Created and managed distribution matrix and document control register / Transmittal Logs. • Confidential & Commercial correspondence for the project and Head office and maintain confidentiality and security. • Ensuring the accuracy, completeness, and security of documents, records & improved accessibility. • Managing the review and approval process for project documents. • Managed document revisions and ensured that all versions are properly available in the log. • Distributing documents to relevant parties and ensuring that they are aware of received updates. • Providing training and support to staff on document control processes and procedures • Managing the archive, Collecting, logging, storing, and retrieving project data in a timely manner. • Submission of Job Card to Fabricators and tracking for updated and revised Spool & Weld Map ISOs. • Preparing Minutes of Meetings, Internal Invoice submissions to Head Office, PMV, and Central store. • Updating and maintaining document management systems (EDMS Wrench) with online archives. • Retaining data received from the contractor for the project by using VBA macros & Power Query with 100% accuracy and extracting additional information as required. • Turnover Ratio, Fuel consumption, reporting for management with Microsoft VBA & Power Query. • Take custody of sort, bind, process, transmit and receive design documents/drawings for the project.

• Entering order information into the company database. • Collaborated with staff from other departments to optimize sales. • Reporting to the Regional Sales Manager for daily Sales, unsold, waste, and replacement of products. • Database maintenance, development, and upgradation. • Monitor the sales team’s progress and propose improvements to their performance. • Releasing daily, weekly, Monthly, and Year to date sales reports. • Coordinate with outlet supervisor for daily orders. • Analyses and daily reporting to General Manager on daily fuel consumption of supplies vehicles. • Worked alongside retail representatives to enhance product presentations.

• Gathering and organizing large sets of data from CRM. • Analyzing data to identify patterns, trends, and insights. • Generated reports and visualizations to present findings to the stakeholders and management. • Collaborating with other departments to help them make data-driven decisions. • Ensuring the accuracy and completeness of data sets. • Identifying opportunities for process improvements based on data analysis. • Processing confidential data and information according to guidelines and making strategies for required results. • Worked with management to prioritize reporting and information needs. • Facilitating to develop reports and analyses data using VBA macros and problem-solving. • Shifted all manual reports to automated VBA Macros. • Reporting for Daily and Monthly Performance Scoring Card (PSC) for Inbound staff. • Responsible for Daily and Monthly sales reporting. • Organizing shift planner for new joiners with a minimum of 80% productivity. • Responsible for whole month planner for all Contact Centers employees with the highest occupancy (>80%) and minimum Idle time and quality assurance. • Collaborated to manage and distribute contact center Call Traffic for all domains. • Managing the Call queue for Area outages through Caller Base Routing (CBR). • Created various Excel documents to assist with pulling metrics data from CRM and organizing. • Customer Service Executive Live for Inbound Calls.