Guest Relation Executive

Job Description

Job Title: Guest Relation Executive

Company: Ahalia Medical Group

Location: Dubai, United Arab Emirates

Employment Type: Full‑time

Salary: AED 5,000 to 10,000 per month (Estimated)

Experience Required: Minimum 1 year of experience in healthcare reception or front office operations

Role Overview

Ahalia Medical Group is looking for dedicated, customer-focused Guest Relation Executives (GRE) to support its clinical hospitality operations in Dubai. This front-facing position serves as the core connection point between patients, families, and healthcare providers, ensuring efficient clinic flow, handling incoming medical service inquiries, and creating an organized, empathetic patient environment.

Main Duties

• Deliver hospitality-driven customer service to incoming patients, relatives, and medical visitors.

• Direct front-desk administrative logistics, facilitating seamless patient check-in workflows and clinic arrivals.

• Field individual patient inquiries, resolve patient service concerns, and provide prompt, accurate assistance regarding facility layouts or scheduling.

• Liaise efficiently with medical, nursing, and billing departments to coordinate multidisciplinary appointment continuity.

• Maintain an orderly, compliant front-office space that reflects high standard institutional medical service benchmarks.

Ideal Candidate Profile

• Education: Bachelor’s Degree is mandatory.

• Professional Background: One or more years of practical administrative history handling front-desk workflows or receptionist desks within a hospital or polyclinic setting.

• Geographic Standing: Applicants must be currently located inside the United Arab Emirates for local onboarding.

• Domain Competency: Robust knowledge of modern clinic reception operations, medical scheduling frameworks, and customer relationship management practices.

• Interpersonal Traits: Polished verbal presentation, active listening skills, and the capacity to adapt calmly to a high-volume medical environment.

Value Proposition

• Stabilized full-time professional appointment within an established, expanding regional healthcare brand

• Career growth exposure spanning specialized medical operations and patient advocacy fields

• Comprehensive corporate onboarding alongside standard UAE statutory employment benefits

How to Apply

Submit your structural CV and degree documents directly to the regional human resources email portal: [email protected]