Medical Support Assistant

Administration, Hospital
United States
9 July 2026
Full Time

Job Overview

  • Date Posted
    9 July 2026
  • Location
    United States
  • Expiration date
    31 July 2026
  • Experience
    1 Year
  • Gender
    Both
  • Qualification
    Diploma
  • Career Level
    Mid - Level

Job Description

Job Title: Medical Support Assistant

Company: Aptive Resources

Location: United States (Remote – Must reside in Etowah County, Alabama)

Employment Type: Full‑time

Salary: $15.70 per hour + $5.09 per hour employer-paid Health & Wellness contribution

Experience Required: Minimum 1 year of administrative or clerical experience in healthcare or a related field

Job Summary

Aptive Resources is seeking a detail-oriented Medical Support Assistant to provide remote administrative support for Veterans Affairs (VA) medical facility operations. This position focuses on patient care coordination, scheduling management, and electronic recordkeeping, directly supporting veterans while maintaining high operational and confidentiality standards.

Primary Accountabilities

  • Schedule, cancel, and reschedule patient appointments in strict accordance with established VA scheduling guidelines.

  • Manage high-volume incoming patient telephone calls and efficiently route medical inquiries to the appropriate clinical staff.

  • Verify, update, and audit patient demographic profiles and insurance coverage details.

  • Input and maintain precise records within electronic health record (EHR) systems to ensure data integrity.

  • Coordinate seamlessly with clinical teams to optimize patient flow and track necessary follow-up care.

  • Adhere to strict document confidentiality procedures and HIPAA-compliant practices when handling sensitive patient health information.

Skills & Experience Required

  • Geographic Constraint: Candidates must currently reside in Etowah County, Alabama (residency verified during the hiring process).

  • Professional Background: Minimum of 1 year of proven clerical or administrative experience working inside a healthcare facility or related medical environment.

  • Technical & Workspace Setup: Access to a reliable, high-speed internet connection and a dedicated, private, HIPAA-compliant home workspace.

  • Compliance: Ability to successfully pass a comprehensive federal background investigation.

  • Scheduling Flexibility: Capacity to work flexible Monday–Friday shifts (such as 8:00 AM–5:00 PM or 10:00 AM–6:00 PM) based on target facility time zones.

What We Offer

  • Full benefits package including Paid Time Off (PTO) and sick leave allocations

  • 401(k) retirement savings plan

  • Supplemental hourly health and wellness contribution ($5.09/hr) applicable toward premium benefits or retirement savings

  • Structured training within a mission-driven government healthcare support framework

How to Apply

Please submit your formal application and resume directly through the corporate portal: Start your Application

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