Team Lead – IT Service Operations

Information Technology, Team Leader
Dubai, United Arab Emirates
20 July 2026
Full Time

Job Overview

  • Date Posted
    20 July 2026
  • Location
    Dubai, United Arab Emirates
  • Expiration date
    31 July 2026
  • Experience
    Relevant Experience
  • Gender
    Both
  • Qualification
    Diploma
  • Career Level
    Mid - Level

Job Description

Job Title: Team Lead – IT Service Operations

Company: Metamorfs

Location: Dubai, United Arab Emirates

Employment Type: Full‑time

Salary: AED 5,000 to 10,000 per month (Estimated)

Experience Required: Experienced IT Service Operations Professional

Position Profile

Metamorfs is recruiting a structured Team Lead – IT Service Operations to coordinate infrastructure support and spearhead service management workflows. Stationed in Dubai, this leadership role focuses heavily on maintaining strict SLA compliance, managing full-cycle ITIL processes, auditing configuration baselines, and optimizing cross-functional vendor frameworks.

Main Duties

  • Orchestrate daily IT service desk operations, ensuring high-velocity ticket resolutions and reliable technology distribution.

  • Enforce strict SLA metrics across the department while implementing continuous service improvement strategies.

  • Direct structural ITIL incident, problem, change, and release management protocols to mitigate system downtime.

  • Administer asset management cycles and maintain data integrity within the corporate Configuration Management Database (CMDB).

  • Foster robust vendor relationships and deliver performance KPI reports during routine executive operations reviews.

Ideal Candidate Profile

  • Education: Bachelor’s Degree in Information Technology, Computer Science, or a closely related discipline.

  • Linguistic Skill: Professional fluency in the Arabic language is strictly mandatory for this position.

  • Technical Frameworks: Hands-on command over ManageEngine ServiceDesk Plus architecture along with standard IT operations governance frameworks.

  • Required Certifications: Active certification in at least one of the following systems is mandatory: ITIL (Foundation/Intermediate), PMP, PRINCE2, ManageEngine, Microsoft, or Cisco tracks.

Value Proposition

  • Full-time administrative leadership appointment within an expanding technology service firm

  • Comprehensive operational oversight bridging deep infrastructure maintenance and client-facing IT governance

  • Competitive monthly salary package structured around regional technical expertise

How to Apply

Transmit your updated professional profile and certification records directly to the operations desk: [email protected]

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