Customer Service Clerk

Job Description

Job Title: Customer Service Clerk

Company: Napco National

Location: Abu Dhabi, UAE

Employment Type: Full‑time

Salary: AED 5,000 to 10,000 (Estimated)

Experience Required: 1–2 Years in Customer Service or a Related Field

Role Overview

Napco National is seeking a Customer Service Clerk to join its operations team in Abu Dhabi. The role focuses on ensuring smooth order processing, effective coordination between departments, and maintaining high levels of customer satisfaction within a fast-paced manufacturing and distribution environment.

Core Duties

• Receive and process customer orders accurately in the system.

• Handle customer inquiries related to products, pricing, availability, and delivery status.

• Coordinate with Sales, Warehouse, Logistics, and Finance teams for smooth order fulfillment and timely deliveries.

• Manage customer complaints, communicate stock updates, and escalate complex issues when required.

• Maintain customer records, compile daily order reports, and manage documentation for orders, returns, and credit notes.

• Support the resolution of billing and invoice-related issues alongside the Accounts Department.

Skills & Experience Required

• Education: Minimum High School Diploma or equivalent; a Bachelor’s Degree is preferred.

• Core Competencies: Strong communication, organizational, and cross-departmental coordination skills with excellent attention to detail.

• Systems Knowledge: Basic knowledge of order processing systems, customer service operations, logistics coordination, and administrative documentation.

What We Offer

• Full-time role within an established, fast-paced manufacturing and FMCG leader

• Dynamic exposure to supply chain, logistics, and large-scale distribution networks

• Standard benefits and terms as per UAE Labor Law

How to Apply

Apply directly via the official corporate career portal: Apply on Website