Customer Service Representative (Call Center)

Customer Service
Dubai, United Arab Emirates
21 July 2026
Full Time

Job Overview

  • Date Posted
    21 July 2026
  • Location
    Dubai, United Arab Emirates
  • Expiration date
    31 July 2026
  • Experience
    1 Year
  • Gender
    Any
  • Qualification
    Diploma
  • Career Level
    Mid - Level

Job Description

Job Title: Customer Service Representative (Call Center)

Company: Teleperformance

Location: Dubai Internet City, Dubai, United Arab Emirates

Employment Type: Full‑time

Salary: AED 5,000 to 10,000 per month (Estimated)

Experience Required: Minimum 1 year of call center experience

Position Profile

Teleperformance is seeking dynamic, bilingual Customer Service Representatives to join its call center team in Dubai Internet City. This position centers on handling inbound customer communications, troubleshooting client inquiries, delivering high-quality phone support, and updating caller interaction databases in a structured, fast-paced environment.

Main Duties

  • Field incoming client calls with a professional, customer-first approach to resolve requests efficiently.

  • Supply precise information regarding services, troubleshoot issues, and elevate satisfaction metrics.

  • Document call records, customer feedback, and follow-up actions accurately in internal databases.

  • Comply strictly with established call handling workflows, quality standards, and operating protocols.

  • Coordinate with team leads and peers to maintain seamless customer resolution processes across rotational shifts.

Ideal Candidate Profile

  • Education: High School Diploma required; Bachelor’s Degree is preferred.

  • Professional Background: Minimum of 1 year of hands-on experience working in a call center or BPO environment.

  • Language Proficiency: Complete fluency in both Arabic and English, holding a minimum B2 English level certification or equivalent capability.

  • Operational Flexibility: Willingness and capability to work rotational shifts (24/7 coverage model) across a 6-day workweek schedule.

  • Availability: Candidates with immediate local deployment capacity will be strongly prioritized.

Value Proposition

  • Full-time role with a leading global customer experience management firm located in a prime tech hub

  • Exposure to structured, international customer support standards and career progression frameworks

  • Comprehensive training and dynamic workplace culture within a supportive, diverse team setting

How to Apply

Send your updated resume directly to the recruitment specialist: [email protected]

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