Customer Service Representative

Job Description

Job Title: Customer Service Representative – Mental Health Clinic

Company: Saudi German Hospital UAE

Location: Dubai, United Arab Emirates

Employment Type: Full‑time

Salary: AED 5,000 to 10,000 (Estimated)

Experience Required: 1–2 Years of Front-Office Experience in a Hospital or Healthcare Setting

Role Overview

Saudi German Hospital UAE is seeking a dedicated Customer Service Representative to join its Mental Health Clinic in Dubai. This front-facing role serves as the primary administrative touchpoint for incoming patients, requiring an empathetic, organized professional capable of balancing front-desk visitor management, specialized medical billing, and insurance approval workflows while maintaining absolute patient confidentiality.

Primary Accountabilities

• Welcome incoming patients, manage clinic appointment check-ins, and resolve day-to-day front-desk inquiries.

• Conduct insurance eligibility verifications and submit medical pre-authorization documentation through provider channels.

• Process patient billing configurations, collect insurance co-payments or deductibles, and administer secure payment processing.

• Execute structured follow-ups on outstanding insurance claims and update electronic healthcare records with high precision.

• Interface closely with internal clinical psychologists, psychiatrists, and nursing staff to streamline the patient care journey.

• Safeguard sensitive patient information in strict accordance with healthcare confidentiality standards and internal policies.

Skills & Experience Required

• Professional Background: 1 to 2 years of proven front-office or reception desk experience spent directly within a hospital, medical center, or active healthcare facility.

• Domain Knowledge: Practical familiarity with medical billing systems, co-pay allocations, deductibles, and regional insurance approval and claims follow-up procedures.

• Communication & Demeanor: Outstanding verbal and written communication skills in English, backed by a deeply empathetic, professional, and patient-first approach to customer service.

• Preferred Assets: Previous administrative exposure working inside a dedicated Mental Health, Psychiatry, or Psychology clinic environment is considered a distinct hiring advantage.

What We Offer

• Stable, full-time career placement within a highly reputable, leading healthcare group in the UAE

• Professional corporate exposure operating inside a specialized clinic environment

• Standard UAE statutory employment benefits, comprehensive health insurance, and visa sponsorship

How to Apply

Please forward your updated resume directly to the hospital’s localized recruitment channel: [email protected]