Customer Service Representative II

Job Description

Job Title: Customer Service Representative II

Company: Patterson (via Talentify.io)

Location: United States (Remote)

Employment Type: Full‑time

Salary: $17.36 – $22.55 per hour

Experience Required: Entry-Level to 2+ Years in Customer Service or Administrative Support

Role Overview

Talentify.io is supporting the listing of a Customer Service Representative II role associated with Patterson, a company operating within the home healthcare and medical supply sector. The position focuses on managing customer inquiries, processing orders accurately, keeping detailed data files, and ensuring smooth logistical communication between customers, field sales representatives, and internal departments.

Primary Accountabilities

• Process incoming client product orders, return requests, and financial price quotes utilizing integrated order entry platforms.

• Maintain clean, up-to-date customer records, territory information maps, and comprehensive interaction logs.

• Monitor product shipment schedules systematically to ensure timely delivery timelines.

• Identify customer needs to recommend appropriate products, resolve issues promptly, and uphold company, state, and federal regulations.

• Coordinate cross-functional support with internal teams and outside sales representatives while assisting with administrative tasks.

Skills & Experience Required

• Education: High School Diploma or equivalent qualification (Associate Degree is preferred).

• Technical Aptitude: Strong proficiency in Microsoft Office applications and an ability to multitask across multiple communication platforms. Practical experience using SAP or similar corporate ERP systems is an advantage.

• Core Competencies: Clear knowledge of order management workflows, accurate data entry techniques, and administrative reporting processes.

• Interpersonal Traits: Exceptional customer service delivery, strong organizational skills, and excellent attention to detail under tight timelines.

What We Offer

• Full-time remote employment opportunity within an established healthcare supply and home health services organization

• Structured hourly compensation framework ($17.36 – $22.55 / hour) based on prior experience profiles

• Access to a structured workspace culture focused on professional development and team support

How to Apply

Please submit your credentials directly through the recruitment application portal: Apply Here