Customer Service Specialist (Client Services Specialist)

Job Description

Job Title: Customer Service Specialist (Client Services Specialist)

Company: Lexitas

Location: United States (Remote)

Employment Type: Full‑time

Salary: $20.00 – $22.00 per hour

Experience Required: 1+ year experience in litigation services, legal support, or a customer service role

Job Summary

Lexitas is seeking a detail-oriented and customer-focused Client Services Specialist to provide high-quality operational support to legal and corporate clients. Serving as a central point of contact, this remote professional will manage client communication channels, coordinate deposition logistics, maintain corporate databases, and facilitate seamless administrative workflows within a fast-paced environment.

Primary Accountabilities

• Manage incoming client email queues, delivering prompt, accurate responses to new and existing corporate partners.

• Onboard new clients into the Lexitas ecosystem and provide training and instruction on utilizing the online client portal.

• Execute high-accuracy data entry, updating attorney and firm profiles, client preference records, job orders, and case locations.

• Organize and schedule deposition service configurations across multiple cross-functional departments.

• Monitor operational job queues, track backlogs, update real-time case progression statuses, and manage daily job entries.

• Generate comprehensive client job reports, confirm invoice billing accuracy, and collaborate with sales and operations to resolve client disputes.

• Support rotational call queue activities and remain flexible for scheduled after-hours or on-call coverage as needed.

• Uphold strict document confidentiality protocols, ensuring complete HIPAA compliance when handling sensitive legal or medical records.

Skills & Experience Required

• Education: High school diploma or equivalent qualification.

• Professional Background: 1 or more years of proven experience working inside a litigation services, legal support desk, or active customer service role.

• Technical Aptitude: Proficient navigation of Microsoft Outlook, Word, Adobe Acrobat, and standard office productivity software, alongside accurate, fast data entry skills.

• Core Competencies: Clear, professional verbal and written communication traits, a client-first service mentality, and the accountability to balance multiple competing tasks under tight timelines.

• Preferred Assets: Prior knowledge of foundational legal terminology, experience reading deposition notices, and a basic understanding of HIPAA guidelines (training will be provided if required).

What We Offer

• Fully remote, full-time career placement within a prominent national legal support services company

• Fixed hourly compensation structure with provisions for occasional overtime pay

• Collaborative, team-oriented remote culture featuring comprehensive workflow training

How to Apply

Please submit your formal profile and updated employment history directly through the corporate application portal: Submit Your Application