Customer Success Manager

Customer Service
United States
6 July 2026
Full Time

Job Overview

  • Date Posted
    6 July 2026
  • Location
    United States
  • Expiration date
    31 July 2026
  • Experience
    2 Year
  • Gender
    Both
  • Qualification
    Diploma
  • Career Level
    Mid - Level

Job Description

Job Title: Customer Success Manager

Company: Arcoro

Location: United States (Remote)

Employment Type: Full‑time

Salary: $70,000 – $90,000 DOE

Experience Required: Minimum 2 years in a customer-facing role within a SaaS or HCM software company

Job Summary

Arcoro is a rapidly growing SaaS provider delivering modular HR solutions tailored for the construction and contracting sectors. The organization seeks a dedicated Customer Success Manager to cultivate enduring client relationships, maximize software adoption, safeguard account health, and drive long-term user retention across the customer lifecycle.

Primary Accountabilities

  • Maintain elevated levels of customer engagement and satisfaction to drive platform adoption and minimize account churn.

  • Direct the complete, end-to-end commercial renewal lifecycle, leading pricing negotiations and closing contract extensions.

  • Run strategic client checkpoints and comprehensive Quarterly Business Reviews to measure performance and account health.

  • Advocate internally for clients, collaborating across cross-functional departments to resolve complex product escalations swiftly.

  • Spot early account distress markers to deploy churn-mitigation strategies, while mapping growth and product expansion leads for account managers.

Skills & Experience Required

  • Education: Bachelor’s degree or an equivalent baseline of relevant professional work experience.

  • Domain Background: At least 2 years of client-facing experience navigating SaaS or human capital management (HCM) software environments.

  • Core Competencies: Clear grasp of SaaS customer lifecycle methodologies, renewal processing, and professional corporate retention strategies.

  • Interpersonal Capabilities: Sharp written and verbal communication assets combined with the capacity to manage multiple client priorities independently.

What We Offer

  • Competitive base compensation scaled alongside professional experience

  • Comprehensive medical, dental, vision, life, and disability insurance structures

  • 401(k) retirement portfolio configuration with an integrated corporate matching plan

  • Flexible Paid Time Off (PTO) framework along with observed company holidays

How to Apply

Please submit your credentials through the application portal: Submit Your Application

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