Front Desk Manager

Job Description

Job Title: Front Desk Manager

Company: Melodica

Location: Dubai or Abu Dhabi, United Arab Emirates (Multi-branch travel required)

Employment Type: Full‑time

Salary: AED 4,000 to 7,000 per month (Estimated)

Experience Required: 4+ years of supervisory experience in front desk or customer service management, preferably across a multi-branch environment

Position Profile

Melodica is recruiting an energetic Front Desk Manager to direct customer service operations across its network of over 25 branches in the UAE. This leadership role centers on maximizing front-of-house service standards, managing complex staffing schedules, auditing branch compliance, and mentoring customer service teams to ensure operational consistency across all locations.

Main Duties

• Supervise and anchor front office operations across multiple corporate branches, ensuring alignment with central directives.

• Execute structured on-site branch audits to evaluate staff performance, customer service metrics, and standard operating procedure (SOP) compliance.

• Train, onboard, and mentor front desk executives, driving continuous improvement in hospitality standards and client engagement.

• Address and resolve complex or escalated customer service issues efficiently, implementing long-term operational updates to eliminate recurring friction points.

• Coordinate cross-branch staffing schedules, vacation coverage logs, and human resource deployments alongside the Operations and HR teams.

Ideal Candidate Profile

• Education: Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred.

• Core Credentials: A valid UAE Driving License and the structural flexibility to travel frequently between regional branch locations are mandatory. Female candidates are preferred.

• Competencies: Proven track record in team leadership, workforce coaching, multi-branch scheduling logistics, and premium guest relations.

• Communication: Refined verbal and written communication skills with the authority to lead diverse front-office teams.

Value Proposition

• Dynamic managerial role overseeing a footprint of 25+ premium operational branches across the United Arab Emirates

• Strategic alignment with central corporate Operations and HR divisions, providing strong long-term career growth paths

• Competitive monthly compensation package tied to regional hospitality standards

How to Apply

Direct your updated professional profile and credentials straight to the recruitment division: [email protected]