CRM & Customer Experience Professionals (Multiple Levels)

Job Description

Job Title: CRM & Customer Experience Professionals (Multiple Levels)

Company: Binghatti

Location: Dubai, United Arab Emirates

Employment Type: Full‑time

Salary: AED 4,000 – 7,000 per month (Estimated)

Experience Required: Relevant experience in customer experience, CRM, contact center operations, customer service, or team leadership

Position Profile

Binghatti is expanding its customer experience division at its Dubai headquarters and is seeking talented professionals for multiple CRM and client-facing roles. These positions are designed for service-oriented professionals who will drive operational excellence across all customer touchpoints, managing account relationships, resolving intricate inquiries, and maintaining interaction records within a fast-paced environment.

Main Duties

• Deliver exceptional client service across all communication channels to uphold corporate standards.

• Manage, track, and update consumer interactions utilizing enterprise CRM databases.

• Address and resolve incoming customer inquiries, service requests, and account updates efficiently.

• Interface with cross-functional internal departments to elevate overall service quality and client retention.

• Audit and maintain precise history logs, client profiles, and documentation within the central system.

• Propose process optimizations to streamline communication channels and contact center workflows.

Ideal Candidate Profile

• Education: Bachelor’s Degree in Business Administration, Marketing, Hospitality, or a related field.

• Professional Background: Proven track record in customer experience, contact center operations, CRM environments, or front-line service leadership.

• Industry Preference: Backgrounds developed within leading real estate developers, luxury retail brands, premium hospitality, or high-end fashion customer care ecosystems are highly preferred.

• Core Aptitudes: Comprehensive command of CRM software configurations, mastery of customer care best practices, outstanding problem-solving skills, and refined interpersonal traits.

Value Proposition

• Full-time career paths across multiple career tiers within one of Dubai’s fastest-growing real estate developers

• Headquarters-based role offering corporate exposure to a premium, multi-cultural client base

• Standard UAE employment provisions, visa sponsorship, and associated medical insurance benefits

How to Apply

Forward your updated CV and cover letter directly to the corporate recruitment team: [email protected]