Customer Service Representative (Remote)

Job Title: Customer Service Representative (Remote)

Company: Carenet Health

Location: United States (Remote)

Employment Type: Full‑time

Salary: $16.00 per hour

Experience Required: Minimum 6 months of general business or customer service experience preferred

Role Overview

Carenet Health is seeking compassionate Customer Service Representatives to join its remote operations division. Operating as the direct liaison between patients, medical providers, pharmacies, and insurance representatives, this client-facing position is responsible for managing multi-channel inquiries, clarifying insurance procedures, handling appointment logistics, and resolving healthcare service issues with high empathy.

Main Duties

• Field and address patient and provider inquiries through phone, email, and live chat platforms.

• Manage high-volume transactional requests with emphasis on data entry precision and professional protocol.

• Conduct target research into customer account challenges to resolve complex billing, prescription, or procedural concerns.

• Facilitate medical appointment scheduling, direct referral inquiries, and coordinate medication processing requests.

• Cultivate patient trust through compassionate communication while managing strict records privacy in a secure remote workspace.

Ideal Candidate Profile

• Education: High School Diploma/GED or equivalent (requires background verification).

• Professional Background: 6 months or more of active business experience, ideally in a call center, medical front office, or customer service environment.

• Technical Frameworks: Solid knowledge of Windows PC operating systems, Microsoft Office (Outlook, Word, Excel), and collaboration platforms like Microsoft Teams.

• Hardware Mandates: Must possess or be able to provide two 22-inch monitors equipped with HDMI and DisplayPort connections for the remote workspace setup.

• Aptitudes: High flexibility to navigate shifting scheduling needs, clear verbal articulation, and strong problem-solving traits.

Value Proposition

• Fully remote work model with professional equipment compatibility guidelines

• Standard healthcare coverage, including comprehensive medical, dental, and vision insurance

• 401(k) retirement savings plan featuring a dedicated corporate match program

• Paid Time Off (PTO) allocations, paid holidays, Flexible Spending Accounts (FSAs), and wellness incentives

How to Apply

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