Senior Customer Support Representative

Customer Service
United States
15 July 2026
Full Time

Job Overview

  • Date Posted
    15 July 2026
  • Location
    United States
  • Expiration date
    31 July 2026
  • Experience
    3 Year
  • Gender
    Any
  • Qualification
    Diploma
  • Career Level
    Mid - Level

Job Description

Job Title: Senior Customer Support Representative

Company: AccountMakers

Location: Los Angeles, California, United States (Listed as Remote)

Employment Type: Full‑time

Salary: $55,000 – $72,000+ per year

Experience Required: 3–5+ years of experience in customer support, call center operations, e-commerce support, or escalation handling

Role Overview

AccountMakers is seeking a seasoned Senior Customer Support Representative to lead high-level service resolution workflows for an expanding retail technology brand. This senior-level position targets the management of complex account disputes, fulfillment escalations, and billing reconciliations, alongside assisting with quality assurance audits, team-level coaching, and knowledge base documentation.

Main Duties

  • De-escalate and resolve complex client inquiries stemming from multi-channel helpdesk queues, including phone, email, and live chat.

  • Track down and rectify root-cause issues relating to specialized billing profiles, freight delivery delays, and product returns.

  • Manage direct accounts and specialized communications for high-value VIP client accounts, delivering rapid, personalized solutions.

  • Analyze recurring performance barriers across fulfillment and logistics pipelines, partnering with warehouse and product teams to implement operational updates.

  • Refine team performance by upgrading internal helpdesk knowledge libraries, reviewing support transcripts for quality assurance, and mentoring junior support staff.

Ideal Candidate Profile

  • Education: High School Diploma required; Associate or Bachelor’s Degree preferred.

  • Industry Background: 3 to 5+ years of customer service tenure, specifically inside high-volume e-commerce platforms, third-party logistics (3PL) customer centers, or high-tier escalation departments.

  • Technical Mastery: Hands-on experience navigating established helpdesk software (such as Zendesk, Gorgias, Salesforce Service Cloud, or Freshdesk) and standard e-commerce architectures (Shopify or Amazon Seller Central).

  • Core Aptitudes: Advanced conflict resolution skills, reliable self-management, and a detailed understanding of subscription billing systems and reverse logistics.

Value Proposition

  • Competitive annual salary scale matching senior-level responsibilities and industry knowledge

  • Enterprise medical, dental, and vision insurance packages

  • Corporate 401(k) retirement savings program and auxiliary employee benefits

  • Clear opportunity to steer strategic support policies within an expanding, tech-focused business model

How to Apply

Share your professional background and resume details here: Apply Now

Related Jobs