Customer Service Representative

Customer Service, Logistics
Dubai, Abu Dhabi, United Arab Emirates
16 July 2026
Full Time

Job Overview

  • Date Posted
    16 July 2026
  • Location
    Dubai, Abu Dhabi, United Arab Emirates
  • Expiration date
    31 July 2026
  • Experience
    Relevant Experience
  • Gender
    Both
  • Qualification
    Diploma
  • Career Level
    Mid - Level

Job Description

Job Title: Customer Service Representative

Company: Flomic Freight & Logistics LLC (Flomic Balikbayan Cargo)

Location: Dubai and Abu Dhabi, United Arab Emirates

Employment Type: Full‑time

Salary: Competitive Salary (Based on Experience)

Experience Required: Previous customer service experience preferred

Position Profile

Flomic Balikbayan Cargo is seeking an energetic, friendly, and customer-oriented Customer Service Representative to support its growing team across Dubai and Abu Dhabi. This role serves as a key brand representative, assisting clients with balikbayan box bookings, answering logistics inquiries over digital channels, and occasionally utilizing social media live streaming to engage the community and promote shipping promotions.

Main Duties

  • Support customers with booking cargo collections, coordinating home pick-ups, and tracking the delivery of balikbayan boxes.

  • Manage high-volume incoming inquiries across phone lines, WhatsApp business queues, and official social media platforms.

  • Address and resolve shipping concerns, delivery delays, and customer feedback professionally.

  • Go live on company Facebook and TikTok channels to organically market services, explain current cargo rates, and drive customer acquisition.

  • Maintain organized client databases, update physical address profiles, and compile basic logistics reports for management.

Ideal Candidate Profile

  • Location: Must be currently residing in the United Arab Emirates.

  • On-Camera Comfort: Confident, presentable, and energetic when presenting or speaking on social media live broadcasts (Facebook/TikTok).

  • Communication Skills: Excellent conversational English; fluency in Tagalog is a major asset given the key customer demographic.

  • Technical Savvy: General familiarity operating Facebook, TikTok, Instagram, and smartphone communication tools.

  • Client-First Mindset: Energetic, friendly, and resilient when resolving client concerns in a fast-paced environment.

Value Proposition

  • Balanced, competitive salary structure aligned with local market standards

  • Supportive and culturally diverse team environment

  • Direct path to long-term career growth within a growing regional logistics brand

How to Apply

Submit your current CV directly to the recruitment team via the following email contacts: [email protected] or [email protected]

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