Customer Experience Specialist

Job Title: Customer Experience Specialist

Company: Coinstar

Location: United States (Remote – Restricted to WA and U.S. Pacific Time Zone)

Employment Type: Full‑time

Salary: $22.82 – $30.83 per hour

Experience Required: Minimum 2 years of experience in operations, customer service, or call center operations

Role Overview

Coinstar is seeking a collaborative Customer Experience Specialist to supervise customer service operations and safeguard service delivery standards. Working in a remote capacity, this professional serves as an essential link between Coinstar and its external customer support vendors, auditing team performance metrics, managing complex tier-one escalations across social media and email, and supporting operational adjustments to maintain high brand values.

Main Duties

• Audit vendor team performance metrics and key performance indicators (KPIs) to secure exceptional service quality.

• Evaluate, guide, and authorize resolutions for complex Tier 1 customer escalations bypassed by vendor teams.

• Manage, track, and resolve public or direct customer complaints across social media channels, corporate email inboxes, and regulatory agencies.

• Participate in vendor performance reviews, coordinate team lead alignment meetings, and run operational policy audits.

• Partner with cross-functional internal units to streamline business processes, optimize call center software pipelines, and support upcoming product rollouts.

Ideal Candidate Profile

• Education: High School Diploma or equivalent credential.

• Professional Background: 2 or more years of hands-on experience navigating call center operations, customer service environments, or business operations. Prior supervisory experience is highly desired.

• Technical Savvy: Competence in utilizing standard call center database systems, performance reporting tools, and the Microsoft Office Suite.

• Core Aptitudes: Excellent analytical problem-solving traits, the organizational capacity to manage multiple corporate inbox queues, and strong communication skills.

• Language Skills: Bilingual proficiency in English and Spanish is strongly preferred.

What We Offer

• Fully remote work structure with a stable schedule inside Pacific Time Zone hours

• Highly competitive hourly pay range scaling with operational and leadership experience

• Opportunity to play a central role in vendor management and business growth for a globally recognized automated retail brand

How to Apply

Submit your professional profile and credentials directly through Coinstar’s Ultipro portal here: Start Your Application