Customer Retention Specialist

Customer Service
United States
19 July 2026
Full Time

Job Overview

  • Date Posted
    19 July 2026
  • Location
    United States
  • Expiration date
    31 July 2026
  • Experience
    2 Year
  • Gender
    Both
  • Qualification
    Diploma
  • Career Level
    Mid - Level

Job Description

Job Title: Customer Retention Specialist

Company: Confidential (AI-Powered Business Platform)

Location: United States (Remote)

Employment Type: Full‑time

Salary: $44,000 – $52,000 per year

Experience Required: 2+ years of customer service or B2B sales experience preferred

Role Overview

A global AI-driven digital infrastructure provider is adding a Customer Retention Specialist to its remote customer success department. This operational position focuses on conducting proactive account outreach, mitigating churn risks, addressing subscription cancellation requests, and helping small businesses, agencies, and entrepreneurs maximize value from the platform’s automated business solutions.

Main Duties

  • Manage high-volume daily outbound outreach campaigns via phone and email networks to connect with assigned commercial accounts.

  • Intercept clients presenting high-risk signals, including dropping product usage metrics, payment processing updates, or active cancellation requests.

  • Diagnose user operational blocks using active listening techniques, proposing targeted platform configurations or subscription restructures.

  • Update real-time client histories within internal CRM systems, capturing diagnostic tags, notes, and conversation outcomes.

  • Collate weekly user behavior observations to provide engineering and product teams with actionable feature upgrade feedback.

Ideal Candidate Profile

  • Education: Bachelor’s degree is preferred.

  • Professional Background: Prior history managing customer success milestones or executing sales pipeline follow-ups within a remote workspace environment.

  • Domain Mastery: Practical comprehension of subscription business models, SaaS account health metrics, CRM data pipelines, and standard Google Suite tools.

  • Workspace Frameworks: Possession of a stable, high-speed internet pipeline and an isolated home office space capable of sustaining distraction-free outbound dials.

Value Proposition

  • Fully remote workplace architecture giving complete geographical flexibility across the United States

  • Direct career immersion within a high-growth artificial intelligence business automation sector

  • Open, collaborative corporate ecosystem offering ongoing pathways into advanced customer operations functions

How to Apply

Submit your professional profile and resume directly through this recruitment link: Apply Here

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