Virtual Assistant I

Job Title: Virtual Assistant I

Company: Porch Group

Location: United States (Remote)

Employment Type: Full‑time

Salary: $19.00 per hour

Experience Required: Minimum 4 years of bilingual customer service experience, along with 2+ years of executive assistant or remote work history preferred

Role Overview

Porch Group is looking for a structured Virtual Assistant I to provide specialized remote front-desk and operational coordination for its ACC team networks. This remote role acts as a primary communication junction, tasked with managing multi-channel client inquiries, distributing price quotes for home inspection services, maintaining strict calendar scheduling records, and logging accurate data profiles across various tech systems.

Main Duties

• Field and process incoming phone calls, customer text networks, and corporate email inboxes for assigned companies.

• Deliver accurate service pricing estimates and strategically promote home inspection offerings to inbound prospects.

• Organize and lock down scheduling details utilizing advanced calendar management and online booking software.

• Input comprehensive operational details, case notes, and client contact profiles across multiple cloud platforms.

• Align day-to-day operations with established company Standard Operating Procedures (SOPs) while maintaining exceptional service quality.

Ideal Candidate Profile

• Education: High School Diploma or equivalent required; a Bachelor’s Degree is preferred.

• Bilingual Skillset: Professional fluency in English combined with verified bilingual proficiency in a secondary language.

• Technical Frameworks: Smooth navigation of digital communication tools, chat frameworks, data entry systems, and web-based business tools.

• Core Competencies: Sharp multi-tasking skills, accurate note-taking habits, strong situational problem-solving abilities, and high comfort with prolonged desktop computer use.

• Geographic Eligibility: Ability to operate legally within designated, eligible U.S. states defined by the employer’s remote worker framework.

Value Proposition

• Clear $19.00 hourly compensation rate with adjustments matching specific regional parameters

• Access to health, dental, and vision insurance alongside HSA and FSA options

• Comprehensive life insurance, AD&D, short-term disability, and a 401(k) retirement plan featuring company match allocations

• Paid time off package covering standard vacations, seasonal holidays, sick days, and parental leave allocations

How to Apply

Submit your candidate profile and history records directly through the online posting: Apply Now